Transfer Center Medical Director - Internal Only

MEDICAL DIRECTOR

Job Code FLSA Status Job Description Title
1254 EX Medical Director - General

Department Information

Staff will report to Clinical Coordinator/ Supervisor of the department.
Clinical Coordinator/ Supervisor will report to the Manager of the department.
Managers will report to the Director of the department.
Directors will report to the VP/Chiefs of the department.

Direct Reports (This position evaluates another position)

PURPOSE/DISTINGUISHING CHARACTERISTICS

The Medical Director has primary accountability along with the appropriate non-physician business
Director to provide leadership, oversight, and direction for the organization’s department. The Medical
Director will assist with investigation and classification of adverse events, development of department
metrics, provide departmental leadership in implementing and executing essential functions of an
effective program and meeting regulatory requirements, enhancing overall operational function, business
strategies, quality, service, access and interdepartmental relations and other services at Billings Clinic.
The incumbent will be an active member of the Billings Clinic medical staff and will have responsibility for
medical oversight towards achieving Billings Clinic’s overall patient safety goals.

ESSENTIAL JOB FUNCTIONS

• Organizational Leadership
• Provides overall direction and coordination for the Patient Safety team to ensure that all
patient safety metrics are aligned to enhance patient safety.
• Co-chairs on appropriate Committee.
• Oversees the development of programs to fulfill Billings Clinic strategic initiatives relating
to the department.
• Assists Senior Leadership in understanding and prioritizing patient safety initiatives within
the organization.
• Meet on a routine basis with the department to review daily operational functions, progress

Created By: Alex Leggate November 16, 2023 Version: 12

on annual goals, and to assure activities are having the desired result.
• Provides direction with activities relating to the measurement, analysis and reporting of
patient safety and external performance standards and expectations (DNV, CMS, etc)
• Participates in establishing culture and standards; participates, fosters, demonstrates and
encourages an ethic of open communication and teamwork throughout the organization
and in the community. Builds an environment of shared commitment to Billings Clinic’s
goals and responsibility to achieve patient safety outcomes.
• Works collaboratively and participates in committees as appropriate.
• Participates and provides direction for the clinical operations of the department functions.
• Serves as resource for the staff as well as other health care providers who seek guidance
in organizational patient safety initiatives.
• Assists with the education of medical staff and clinical staff in patient safety metrics and
initiatives.
• Works closely with the non-physician Director of the department to develop and implement
Billings Clinic metrics and regulatory requirements. Assists service lines in development of
appropriate plans for patient safety to include dashboards for patient safety metrics where
possible.
• Works collaboratively with the appropriate Committee.
• Reviews monthly/quarterly metrics with the non-physician leadership team and assists in
data analysis/trending, and setting improvement goals as needed.
• Works collaboratively with Department Chairs and other key leaders in setting and
achieving goals in alignment with Billings Clinic’s overall goals.
• Collaborates and participates with Local, State, Regional, and National Healthcare agencies as
appropriate.

Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business
conduct and service expectations. Meets all mandatory organizational and departmental requirements.
Maintains competency in all organizational, departmental and outside agency standards as it relates to
the environment, employee, patient safety or job performance.

Performs all other duties as assigned or as needed to meet the needs of the department/organization.

Department or Level Specific Duties and Responsibilities
• Education to include: BLS, ACLS, PALS, ATLS or willing to obtain within 2 years
• Responsible for encouraging collaboration and growth within our regional care partners
through relationship development
• Responsible for assisting in organizational flow of patients
• Understanding of Billings Clinic Hospital operations
• Interdepartmental Relations within the Hospital and Region

KNOWLEDGE OF / SKILLS / ABILITIES / COMPLEXITIES AND DIFFICULTIES

Created By: Alex Leggate November 16, 2023 Version: 12

• Billings Clinic policy and procedures, both organizational and departmental
• Personal computers, hardware, and software
• Billings Clinic Code of Conduct
• Billings Clinic’s Compliance and Integrity Program
• HIPAA and confidentiality requirements
• Patients' rights

• KNOWLEDGE OF:
• • Regulatory standards and requirements (DNV, CMS, NCQA, etc.)
• • Customer service and service delivery theories and High Reliability Universal skills and
Leadership Methods
• • Health care environments and trends
• • Health care administrative and strategic practice
• • Information and computer systems applications
• • Teaching, training and evaluation techniques for clinical education
• • Educational theory as it relates to adult learning principles
• • Organizational development strategies and methods (e.g. Operational Excellence)

• SKILL IN:
• • Advanced written and oral communication skills demonstrating the ability to effectively
communicate to small and large audiences
• • Ability to effectively present information to various audiences
• • Analyzing critical information and data
• • Research skills necessary for the professional development, preparation and delivery of high
quality adult learning and clinical practice curriculum
• • Efficient and effective human resource management
• • Utilizing computer technology appropriate to the development of up-to-date teaching materials
• • Developing, implementing, and managing programs
• • Leadership attributes for facilitating change management and conflict resolution
• ABILITY TO:
• • Establish and maintain collaborative relationships both internal and external
• • Work effectively in a team environment
• • Can communicate with respectful inquiry when interviewing medical and non-medical staff
related to investigative work surrounding adverse events.
• • Incorporate population specific needs into all aspects of communication and patient/resident
care; scope of services provided will encompass age groups ranging from infant through geriatric
• • Prioritize tasks and focus on results in a complex organization operating in a competitive
environment
• • Able to perform responsibilities within frequent interruptions and competing priorities
• COMPLEXITY AND DIFFICULTY:
• • Decisions regarding program development, fiscal control, impact risk and financial viability of
Billings Clinic
• • Decisions that impact human resource management may have legal implications
• • Decisions regarding patient care have direct impact on quality and patient safety outcomes

Created By: Alex Leggate November 16, 2023 Version: 12

MINIMUM QUALIFICATIONS

Education

Min/Preferred Education Level Description
Minimum Other MD/DO

Years Of Experience: Preferred
but not required
Minimum Years of Experience Comments

2 · Clinical practice experience
2 · Leadership experience

Certifications
Certification Title Required To Comments
Have By

Licenses License
Title Required To Comments
Have By

Current Montana license and At hire
certification by the appropriate
specialty board

CPR/ACLS/PALS CPR

BLS, PALS, ACLS, ATLS

Other Minimum Qualifications

• Or an equivalent combination of education and experience relating to the above tasks,
knowledge, skills and abilities will be considered
• Employees that require a licensed or certification must be properly licensed/certified and the
licensure/certification must be in good standing.

WORKING CONDITIONS

Created By: Alex Leggate November 16, 2023 Version: 12

Condition Comments

• Performs work in a variety of environments to include clinical practice areas of the acute care
hospital and ambulatory clinics
• Travel within the Billings Clinic campus as appropriate

Blood Borne Pathogen Category
Category I: Tasks that involve exposure to blood, body fluids, or tissues. Use of appropriate protective
measures are required for every employee engaged in Category I tasks.

Airborne Contaminant Category
Category I: Tasks that routinely require activities that may involve exposure to airborne contaminants.

Job Analysis

Created By: Alex Leggate November 16, 2023 Version: 12

Physical Requirements
Task Frequency

Sitting: 0-4 hrs Continuously

Sitting: 4-8 hrs Frequently

Sitting: 8+ hrs Never

Standing: 0-4 hrs Frequently

Standing: 4-8 hrs Occasionally

Standing: 8+ hrs Never

Walking: 0-4 hrs Continuously

Walking: 4-8 hrs Frequently

Walking: 8+ hrs Never

Climbing Never

Squatting Never

Kneeling Never

Bending Occasionally

Reaching - L, R, B Occasionally

Pushing/Pulling - L, R, B Occasionally

Grasping - L, R, B Occasionally

Fine Manipulation - L, R, B Frequently

Lifting: 0-10 lbs Frequently

Lifting: 11-20 lbs Occasionally

Lifting: 21-25 lbs Occasionally

Lifting: 26-50 lbs Never

Lifting: 50+ lbs Never

Job Description Disclaimer

The above is intended to describe the general content of and requirements of the performance of this job.
It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Created By: Alex Leggate November 16, 2023 Version: 12

Created By: Alex Leggate November 16, 2023 Version: 12